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How to Update Client Profile in Nutrogen

This article describes how Nutrogen staff and admins can update the profile information for a branch (location) within the Nutrogen platform

Updated over a month ago

Step-by-Step Guide:

  1. Access Client Profile: From the Nutrogen dashboard, click on your profile icon in the top right corner of the screen. (0:06)

  2. Select Client Profile Choose "View Client Profile" from the dropdown menu.(0:11)

  3. Update Profile Information: You can update all of the following location information under the "Profile Information" tab, as displayed starting at 0:26:

    • Client Logo: You can upload or delete the existing Client Logo.

    • Business Name: Update the business name.

    • Legal Name: Update the legal name.

    • Owner/Manager's Name: Set the Owner or Manager's name.

    • Contact Email: Update the business' contact email address.

    • Address Information: Enter or edit the Address, State, City, Zip Code and Country.

    • Time Zone: Set the location's time zone.

    • Client Website: Input the location's website address.

  4. View and Manage your Package Information From the "Package Information" tab (1:09) you can see at a glance:

  • Current Plan

  • Add-Ons

  • Payment Information.
    From this Tab you can also: Pause the plan, which locks access for every connected staff member in the system. Cancel - which takes affect at the end of the current subscription period and locks all members out. Update - change the parameters of your active plan.

  • Find Payment Information.

    On the Package Information page, you can also :
    ​Add a New Payment Method (1:19)
    ​Download historical invoices (1:36)
    ​Email yourself existing invoices (1:40)

Additional Information:

  • Staff Information: You can view the staff associated with your account by clicking the staff information tab (2:23).

  • Subdomain: You can view the auto-generated subdomain name that your clients can use to log into the Nutrogen system (0:47).
    By keeping your location's profile information current, you can ensure smooth operations, accurate billing, and easy access to essential information for all users within your branch.

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