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How to Enable Biometric Login in the Nutrogen App

This article explains how to set up Biometric Login (Face ID or Fingerprint) on mobile devices. This feature provides a faster, more secure way to access the Nutrogen platform without needing to manually enter a password every time.

Step-by-Step Guide:

  1. Open the App Settings: From the main navigation of the Nutrogen mobile app, tap on the More menu (often represented by three dots or lines).

  2. Select Biometric Login: Locate and tap on the Biometric Login option within the list. (Visual at 0:11 shows the menu item to click).

  3. Enable the Feature: Toggle the switch for Sign in with Biometric login to the "On" position. (Visual at 0:13 shows the toggle location).

  4. Confirm Security: Depending on the device, the user may be prompted to authenticate using their Face ID or Fingerprint immediately to confirm the link.

  5. Faster Sign-In: Once enabled, the user will no longer need to type their email or password to log back in if they are logged out; the app will use the device's secure keystore to authenticate them.

How it Works:

  • Stays on the device: The user's biometric data and password information are stored in the device's secure keystore and never leave the device.

  • Single User Access: Only the biometric profile registered to that specific device can authorize the login.

  • Turn off anytime: Users can return to this menu at any time to toggle the feature off, which immediately deletes the saved sign-in details from the app's local storage.

Admin Tip: This feature is especially useful for users who utilize Single Sign-On (SSO) and may not have a traditional password set, or for new users during their initial onboarding process to ensure a frictionless experience.

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