Step-by-Step Guide:
Navigate to the Users List: From the Nutrogen dashboard, go to the "Users" section in the left-hand navigation menu, and then click "Users List" (0:31).
Find the User: Use the search, filter, and sort functions to locate the user you want to deactivate.
Click the Deactivate Icon: Click on the "Deactivate" icon (red circle with a line through it) to the right of the user's row in the list (0:36).
Confirm Deactivation:
A pop-up box will appear (0:39) asking you to confirm the user deactivation.
Type "Deactivate" in the text field provided to confirm your choice.
Click the "Confirm Deactivation" button (1:40).
Confirmation: A confirmation message will appear confirming that the user has been deactivated.
Important Notes:
Deactivated users can no longer access the Nutrogen platform (mobile or web app).
Deactivating a user will not delete their profile and information from the Nutrogen platform. The user's data will remain unless a request is made from a privacy point of view that the data should be deleted.
If the deactivated user wishes to regain access, they must resubscribe or be reactivated by an admin to a plan or package, or by resubscribing on their own.
Be cautious when deactivating users, especially those with active subscriptions. Removing access from users who have paid for the service could cause issues.