Key Differences Between Active and Inactive Users:
Navigating to Users List: From the Nutrogen dashboard, go to the "Users" section in the left-hand navigation menu, and then click "Users List." (0:02)
Identifying the Status: On the "Users" Tab, note the status listed in the second to the last column (1:10)
Active Status:
An "Active" end-user has a current subscription to a package within Nutrogen.
They are able to log in and access the platform fully.
The Nutrogen client will be charged a $2.50 per week, per active user fee (1:05).
To be classified as active, a user must have an ongoing subscription. (0:45)
Inactive Status:
An "Inactive" end-user does not have an active subscription to a package.
They cannot log in and access the Nutrogen platform. When trying to log in, a notification will appear to that effect. (1:23)
The Nutrogen client will not be charged the $2.50 weekly fee for inactive users.
Troubleshooting:
If an end-user is in an "Inactive" status and is unable to access the platform, they will need to either:
Log in to their account, or
Contact an administrator for assistance to subscribe. (1:55)
Once the user has subscribed to a package, their status will automatically update to "Active", and they will be able to access the Nutrogen platform immediately, without the need to do anything else. (2:00)