Step-by-Step Guide:
Navigate to Your Profile: Log in to the Nutrogen platform. In the top right corner of the dashboard, click on your profile icon to open the dropdown menu. (A screenshot at 0:14).
Select "Report Issue": From the dropdown menu, click on the "Report Issue" option. (A screenshot at 0:16).
Open the Report Form: A pop-up window titled "Report an Issue" will appear on your screen. (A screenshot at 0:17).
Choose the Issue Type: Click on the "Select Issue Type" dropdown field. Select the category that best describes your problem, such as "Account Issues," "Payment & Billing," or "Technical Support." (A screenshot at 0:23).
Select the Issue Subcategory: Once you've chosen an issue type, a new dropdown field for "Issue Subcategory" will appear. Select the more specific option that relates to your issue. For example, if you chose "Payment & Billing," you might select "Incorrect Charges." (A screenshot at 0:30).
Describe the Issue in Detail: In the text box labeled "Describe the issue in details," provide a thorough explanation of the problem you are experiencing. For the fastest resolution, please include as much detail as possible, such as what you were trying to do, what you expected to happen, and what actually occurred. Vague descriptions like "it does not work" can delay the support process. (A screenshot at 1:17).
Add a Photo (Optional): If a screenshot would help illustrate the problem, click the "Add a photo" button to upload an image from your computer.
Submit the Report: After filling out all the necessary fields, click the "Submit Report" button to send your issue directly to the Nutrogen support team. Our team will get in touch with you via phone or email as soon as possible to help resolve the issue. (A screenshot at 0:38).