Step-by-Step Guide:
Log In: Log in to your Nutrogen platform account as a Customer Admin.
Navigate to Features: On the left-hand sidebar, click on Settings and then select Features. (Visual at 0:01 shows the Features menu selected).
Open Messaging Settings: Within the Features menu, click on the Messaging tab. (Visual at 0:02 shows the Messaging sub-tab).
Understand Permissions Hierarchy:
Please note that messaging permissions are controlled at both the Client and Branch levels.
If the Client has disabled this feature, it will not be available for individual branches to turn on or off.
Enable Messaging: If allowed by the Client, you will see a toggle for Enable user-to-user messaging. Switch this toggle to the On position (blue). (Visual at 0:18).
What this does: Enabling this allows users within your branch to create 1-on-1 and group messages with each other.
Note: Users are currently restricted to messaging others within their specific branch unless a Client admin has created a cross-branch group.
Disable Messaging: If you do not want users to have private or group chat capabilities, switch the Enable user-to-user messaging toggle to the Off position (grey). (Visual at 1:21).
Note: When disabled, users will only be able to interact with each other via the News Feed (if that feature is active).
Save Your Changes: To apply your settings, scroll to the bottom of the page and click the Save Changes button. (Visual at 1:35 shows the Save Changes button in the bottom right corner).